Driving Modern Customer Experience using the ServiceNow Platform

Marketing Team

November 6, 2024

Driving Modern Customer Experience using the ServiceNow Platform

The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Marketing Team | April 13, 2023

Digital Transformation isn’t a button. It’s a process; more so, it’s a culture

Not all businesses embarking on a digital transformation journey succeed. According to Forbes, McKinsey, KPMG, and Bain & Company, there is a 70% to 95% chance that digital transformation will fail. Why? The combination of people, processes, and technology is not proportionate.

Marketing Team | March 9, 2023

Three Factors to a Successful Digital Transformation. What’s your balance?

In today’s fast-paced business environment, digital transformation has become a top priority for organizations across industries. However, achieving a successful digital transformation is not an easy task. Organizations must overcome several challenges to realize the benefits of a more digital...

MIT | January 25, 2019

Artificial Intelligence & Digital Business Transformation

R K Nair | July 27, 2018

Building a Culture of Cyber-Security at Work

With the number of internet users soaring, globally, the attack surface for cyber threats is massive. By 2022, that surface is to span nearly six billion people, as per a report from CSO Online. With more than half the world’s population accessing the internet in 2017, it isn’t a stretch to say...

Jim Pagliero | April 20, 2018

A Necessary Disruption

Are You Even Digitally Transforming?

Mike Bryan | December 21, 2017

Putting the IT in Digital

As businesses today seek to keep up with the rapidly-changing technology landscape, an increased struggle exists in finding the right individuals with the right set of skills to help such businesses evolve with the times. While mainstream technologies remain the backbone of many businesses, digital...

Shipra Sharma | November 2, 2017

Creating the Right Disruption with Artificial Intelligence

Technology has taken over our physical and mental spaces like never before. A recent WEF report has called it “the fourth industrial revolution.” According to the report, technology will blur the lines between “physical, digital, and biological spheres” in the coming decades.

Todd Davis | October 12, 2017

How Four Technologies Converged to Create a Change

Social, mobile, analytics, and cloud (SMAC) technologies were once pure disruption. Today, they are an integral part of businesses that want to evolve their digital enterprise to suit futuristic IT infrastructures. Preparing for changes in digital technologies will help companies stay ahead of the...

Yvonne Burns | November 3, 2016

How Does Agile Methodology and DevOps Framework Apply to Delivering Digital...

Digital transformation is at its peak and the application-driven economy demands businesses to deliver high quality software. Gone are the days when ‘brand loyalty’ was considered on top of ‘experience loyalty‘. Now, the organizational success greatly depends on the customer’s feedback and...

Anilla Workman | November 3, 2016

How Has Digital Transformation Changed Banking?

Consumers today are an empowered lot with the internet and with the many ways to stay connected. So they are constantly looking for innovative, secure, robust, and optimized banking solutions. This has made it imperative for banks to maintain the same pace of change andengage with digital...

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