Driving Modern Customer Experience using the ServiceNow Platform

Marketing Team

November 6, 2024

Driving Modern Customer Experience using the ServiceNow Platform

The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Jim Wallace | January 18, 2018

Storytelling: A Tool to Increase Knowledge Retention

One of my favorite memories from growing up is listening to my grandfather tell stories. We would sit around the dinner table after a meal and he would tell stories about his youth, his athletic endeavors, his business, his home projects, and many others. I would listen attentively and ask...

Mike Bryan | December 21, 2017

Putting the IT in Digital

As businesses today seek to keep up with the rapidly-changing technology landscape, an increased struggle exists in finding the right individuals with the right set of skills to help such businesses evolve with the times. While mainstream technologies remain the backbone of many businesses, digital...

Shirish Ashwat | November 30, 2017

What is Salesforce Einstein?

Back in the early 90’s, while working in India on a Data Networking project at Indian Railways’ Center for Railway Information Services (CRIS), we had embarked on setting up a so-called “Artificial Intelligence Database” for capturing data from the years of actual experience of train guards and...

Darin Joyce | November 17, 2017

Factoring Big Data from IoT

The Internet of Things is all set to change everything in our professional and personal lives. While everyone views IoT in a different way, many remain unclear about its future. If you have seen the evolution of connected things, then you would know that this is just the beginning of a revolution....

Shipra Sharma | November 2, 2017

Creating the Right Disruption with Artificial Intelligence

Technology has taken over our physical and mental spaces like never before. A recent WEF report has called it “the fourth industrial revolution.” According to the report, technology will blur the lines between “physical, digital, and biological spheres” in the coming decades.

Todd Davis | October 12, 2017

How Four Technologies Converged to Create a Change

Social, mobile, analytics, and cloud (SMAC) technologies were once pure disruption. Today, they are an integral part of businesses that want to evolve their digital enterprise to suit futuristic IT infrastructures. Preparing for changes in digital technologies will help companies stay ahead of the...

Jonathan Best | September 19, 2017

Minimize Delay. Maximize Productivity.

IT managers are constantly under fire from various leaders to perform the most, using the least. And when a little extra help is required, a number of reasons sound off as to why that can’t happen. They revolve around the fact that finding and placing the right IT staff isn’t easy. However,...

Jim Wallace | September 14, 2017

Microlearning: Learning More with Less

Mastech Digital

Jeffrey DAntonio | September 8, 2017

Quick Tips for IT Managers

Sourcing, screening, and selecting IT talent has never been a greater challenge. IT managers must overcome financial constraints, talent shortages, demanding candidates, and most significantly of all, a lack of time to hire right. But hiring right is not just a good idea, it’s essential to the...

Vivek Gupta | August 25, 2017

Mastech 2.0 | What’s next?

Over the last 17 months, we have been consciously undergoing a metamorphosis. We decided to embark upon a journey of transformation from the Mastech that was (what we called, “Mastech 1.0”) to Mastech 2.0 – a digital transformation services company. Enroute, we made a brief pit stop at Mastech 1.5,...

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