Driving Modern Customer Experience using the ServiceNow Platform

Marketing Team

November 6, 2024

Driving Modern Customer Experience using the ServiceNow Platform

The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Marketing Team | September 4, 2024

Staffing your digital transformation programs right makes all the difference....

Digital transformation has become a vital aspect of modern businesses, and it is no longer just an option but a necessity to stay competitive. It involves the integration of digital technologies into all aspects of a company’s operations, which requires a skilled team of professionals to execute....

Jim Wallace | September 4, 2024

Digital Learning Services | Creating Tomorrow’s Workplace

What is “digital learning”? Most people in the industry define it as “learning at work”, and workplace learning is what we are all about in the Digital Learning Services part of Mastech Digital. We work with our clients on a daily basis to provide learning experiences that are relevant and easily...

Marketing Team | September 4, 2024

Understanding Master Data Management

Master Data Management (MDM) is a technology-enabled discipline in which business and IT work together to ensure the uniformity, accuracy, semantic consistency, and accountability of the enterprise’s official shared master data assets.

Mike Bryan | September 4, 2024

Understanding Digital Business Transformation in 2019

With a new year right around the corner comes new digital initiatives to look forward to. At the rate technology has progressed, and continues to progress, 2019 will be defined by the companies that make big, but strategic bets on digital business transformation initiatives to enhance operational...

Mike Bryan | September 4, 2024

Key to a Successful Digital Business Transformation

Jim Wallace | September 4, 2024

Digital Learning Services | Trends for 2019 & Beyond

With the New Year just around the corner, it’s a good time to take a look at trends across digital learning services that I expect to continue in the New Year as well as emerging ones.

Jim Wallace | September 4, 2024

The Need for Performance Support

Do you ever find yourself looking in a dictionary? I did just the other day. Ever so often, I need to check the precise meaning of a word or a variant spelling. That could lead to the question, “What’s wrong with you? Didn’t you learn vocabulary and spelling in school?” Sure, we all did, but almost...

MIT | September 4, 2024

Informatica Data Integration | Intelligent Cloud Services – Issues & Best...

Informatica Intelligent Cloud Services (IICS) is the cloud-based data integration platform that provides various features such as enterprise data integration, application integration, and API management between cloud and on-premise systems.

MIT | September 4, 2024

Graph Databases | Mapping Out Connections

A relational database has been the backend of business systems for many years. However, the past decade witnessed an evolution of Big Data that is bigger in volume and structurally varied, leading to the NoSQL movement. Volumes of customer data gathered from disparate sources had to be integrated...

Jim Wallace | September 4, 2024

Immersive Technologies in Learning

A recent ATD (Association for Talent Development) Learning Technologies newsletter featured an article titled “Applications and Drawbacks of Immersive Learning Tech” by Danielle Wallace (no relation). The term “Immersive Technologies” encompasses Virtual Reality and Augmented Reality. Virtual...

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