Staffing the Shift: How ServiceNow Experts Drive Modern Customer Experiences

Marketing Team

November 6, 2024

Staffing the Shift: How ServiceNow Experts Drive Modern Customer Experiences

The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Vivek Gupta | August 25, 2017

Mastech 2.0 | What’s next?

Over the last 17 months, we have been consciously undergoing a metamorphosis. We decided to embark upon a journey of transformation from the Mastech that was (what we called, “Mastech 1.0”) to Mastech 2.0 – a digital transformation services company. Enroute, we made a brief pit stop at Mastech 1.5,...

Vivek Gupta | March 10, 2017

Leadership and Rowing

Years ago, while attending a conference in Washington, D.C., I heard a well-known keynote speaker draw an interesting parallel. “Running a successful company is like rowing,” he said. I found that simile kind of interesting and kept relating it to several situations after that. I think I can now...

Vivek Gupta | September 8, 2016

The World of Digital, and us.

When I took over as the CEO in March, I saw a tremendous opportunity here. An opportunity to use our strengths and experience in technology staffing to offer new services in the Digital space. After brainstorming with the leadership team, we put together a six-month plan to recast the organization....

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