Blog Author Marketing Team Blog DateNovember 6, 2024
Driving Modern Customer Experience using the ServiceNow Platform
The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Sachin Wadhwa | December 21, 2018
Data & Analytics | Key Trends in 2019
2018 has been a great year for business intelligence. The proliferation of internet-based technologies led to a data explosion and the concept of big data became even more prevalent. Businesses gained access to the cloud, interactive business dashboards replaced spreadsheets, and much more...
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