Blog Author Marketing Team Blog DateNovember 6, 2024
Driving Modern Customer Experience using the ServiceNow Platform
The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Kevin Pochapin | January 25, 2018
Trust First. Triumph Later.
Recruiting, first and foremost, is about relationships. Finding the right fit for the right job, saying “no” by being consoling rather than condescending, building bridges to smooth out conflicts, are among the traits that help individuals become successful recruiters. This implies that recruiters...
Kevin Pochapin | September 6, 2016
Digital Transformation in Banking and Financial Services
Digital Technology has changed the way we bank. Customers today expect real time answers and mobile solutions. For banks, digital transformation has become the key differentiator in gaining competitive edge.
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