Driving Modern Customer Experience using the ServiceNow Platform

Marketing Team

November 6, 2024

Driving Modern Customer Experience using the ServiceNow Platform

The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Jim Wallace | January 18, 2018

Storytelling: A Tool to Increase Knowledge Retention

One of my favorite memories from growing up is listening to my grandfather tell stories. We would sit around the dinner table after a meal and he would tell stories about his youth, his athletic endeavors, his business, his home projects, and many others. I would listen attentively and ask...

Jim Wallace | September 14, 2017

Microlearning: Learning More with Less

Mastech Digital

Jim Wallace | January 17, 2017

Learning is continual, but digital learning is cardinal!

Digital learning is gradually replacing traditional learning and training methods in most organizations, irrespective of the size and industry. Digital learning has become integral to organizational growth because it has some definitive benefits. The seamlessness that digital learning solutions...

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