Driving Modern Customer Experience using the ServiceNow Platform

Marketing Team

November 6, 2024

Driving Modern Customer Experience using the ServiceNow Platform

The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...

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Know the Need. Scope to Succeed.

Jim Wallace | September 4, 2024

Know the Need. Scope to Succeed.

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Digital Learning Services | Creating Tomorrow’s Workplace

Jim Wallace | September 4, 2024

Digital Learning Services | Creating Tomorrow’s Workplace

What is “digital learning”? Most people in the industry define it as “learning at work”, and workplace learning is what we are all about in the Digital Learning Services part of Mastech Digital. We work with our clients on a daily basis to provide learning experiences that are relevant and easily...

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Digital Learning Services | Trends for 2019 & Beyond

Jim Wallace | September 4, 2024

Digital Learning Services | Trends for 2019 & Beyond

With the New Year just around the corner, it’s a good time to take a look at trends across digital learning services that I expect to continue in the New Year as well as emerging ones.

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The Need for Performance Support

Jim Wallace | September 4, 2024

The Need for Performance Support

Do you ever find yourself looking in a dictionary? I did just the other day. Ever so often, I need to check the precise meaning of a word or a variant spelling. That could lead to the question, “What’s wrong with you? Didn’t you learn vocabulary and spelling in school?” Sure, we all did, but almost...

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Immersive Technologies in Learning

Jim Wallace | September 4, 2024

Immersive Technologies in Learning

A recent ATD (Association for Talent Development) Learning Technologies newsletter featured an article titled “Applications and Drawbacks of Immersive Learning Tech” by Danielle Wallace (no relation). The term “Immersive Technologies” encompasses Virtual Reality and Augmented Reality. Virtual...

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The Rush to eLearning

Jim Wallace | September 4, 2024

The Rush to eLearning

Given the COVID-19 pandemic, remote learning has become more important than ever. Every day, new offers appear in my Inbox. “We can help you convert all your instructor-led training into eLearning. We can do it faster and cheaper than anyone else.” Well, Mastech Digital could do that too, but we...

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Getting from onsite to remote

Jim Wallace | September 4, 2024

Getting from onsite to remote

In my previous blog post, I described how rushing to convert instructor-led training to self-paced eLearning may not be the most effective approach for your learners or your organization. But what else are you going to do given the constraints of sheltering in place and social distancing?

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What I learned from working from home

Jim Wallace | September 4, 2024

What I learned from working from home

There is no question that the COVID-19 pandemic has had a profound impact on the workplace. I recently read a finding from Gartner that 88% of Americans who are currently working are working from home. For many, this is uncharted territory. I have worked from home for most of the last decade. Here...

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What Is the New Normal?

Jim Wallace | September 4, 2024

What Is the New Normal?

When the COVID-19 threat is finally over (or significantly diminishes), what will normal work and life look like? It’s unrealistic to think that overnight we’ll suddenly revert to the way things were in the middle of 2019. An Associated Press article that appeared recently in the Chicago Tribune...

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Digital Learning Benefits for Executive Leadership

Jim Wallace | May 4, 2018

Digital Learning Benefits for Executive Leadership

On any given day, an organization’s senior leadership can be involved in numerous tasks, some of which, may not even be related to that individual’s managerial function. So, how do the upper layers of a company stay abreast of trending tools and technologies, and potential opportunities, if they’re...

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