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Driving Modern Customer Experience using the ServiceNow Platform
Blog Author Marketing Team Blog DateNovember 6, 2024
Driving Modern Customer Experience using the ServiceNow Platform
The Power of ServiceNow's Platform as a Service Gartner reports that 81% of companies expect to compete mostly or completely based on CX. However, only 41% of organizations have fully optimized their customer service operations. In this era of elevated customer expectations, staffing with...
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Descriptive Analytics | Understanding the Past. Inferring the Future.
Aradhana Pandey | September 4, 2024
Descriptive Analytics | Understanding the Past. Inferring the Future.
Descriptive analyses or statistics do precisely what the phrase infers; they “describe”. Descriptive analysis summarizes raw data and makes that data easily deciphered. It describes the past, where the past refers to any point of time when an event has occurred, whether it was one minute ago, or...
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